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“The SDS surpassed my expectations and those of our entire management team. The survey process itself was painless and the response from staff was positive and constructive. Rather than receiving feedback that was startling or negative, the results helped to clarify areas where I already suspected improvements were needed. I also learned more about what staff thinks is working well, which I hadn't expected. And, because of the anonymity of the survey, I knew I could rely on what was said. UNCC was there every step of the way to make sure the SDS was as meaningful and effective as possible. Thank you!”
- Sandy Christiansen, President/CEO, Spartanburg Humane Society. SC
“Having the SDS as a tool for all levels of staff administered in an anonymous fashion allowed both management and the board of directors to refocus their efforts by allocating resources in the areas that made sense. Responding to - and investing in - our staff, improves morale as well as efficiency. That, in turn, provides our “customers” including adopters, donors and the public with a positive experience that reaps positive rewards to the animals in our care. I highly recommend the SDS to all shelters.”
- David Miller, Executive Director, Charlotte Humane Society, NC
"The SDS was extremely easy to administer and because confidentiality was assured, our employee participation was very high. I think the SDS will help in the long run and I would be interested in assessing change at another six months or so"
- Denise Deisler, Executive Director, Humane Society of Manatee County, FL
"SDS was a pleasure to run at our shelter. Specialists worked with us throughout the entire process and made sure we were completely satisfied with the outcome. Steven Rogelberg and his staff at UNC Charlotte are passionate about their work and it clearly shows. The assessment was comprehensive, the staff was helpful, and the feedback was invaluable."
- Stephen Heaven, Executive Director, Bay Area Humane Society, WI
"Thank you, UNCC! Finally, a resource based on the understanding that the success of animal care and control organizations has to do with more than how we take care of animals. We must pay equal attention to how we take care of the people who carry out our mission. What is most compelling about the SDS is that it is the product of research done in and about animal shelters augmented by professional expertise and knowledge from Organizational Science. The potential offered by the SDS to positively impact this field is very exciting"
- Natalie DiGiacomo, VP Development & Outreach, Spartanburg Humane Society, SC
"SDS provided an excellent opportunity to receive objective feedback about our shelter and employees. I was especially pleased at the specialized attention we received from the staff at SDS. Thanks to their careful analysis we were able to identify growth areas and create an individualized action plan just for our shelter."
- Stephanie McDonald, Executive Director, Edmonton Humane Society, Alberta, Canada |
Testimonials
